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Customer Success: Where Dreams Go To Die — OpenAIChatGPT experiments

Rob Tyrie
2 min readDec 11, 2022

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This is an experiment. This is funny because I have experienced customer support and customer success for more than 35 year. These are too true and some hurt. AI can be like that.

How can a conversional AI using NLP guess so correctly?

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Rob Tyrie
Create 20 ironic definitions of Customers Success organizations

  1. A group of experts who are experts at making customers feel like failures.
  2. A department dedicated to ensuring customers never find success with the company’s products or services.
  3. A group of individuals trained in the art of customer frustration and disappointment.
  4. An organization that exists to make customers feel like they have been abandoned and forgotten.
  5. A team of customer service representatives who specialize in saying "no" to every request.
  6. A group of experts who are experts at making customers feel like they are being scammed.
  7. A department dedicated to ensuring customers never receive the support they need.
  8. A group of individuals trained in the art of making customers feel like they are unimportant and insignificant.
  9. An organization that exists to make customers feel like they are being ignored and neglected.
  10. A team of customer service representatives who specialize in providing vague, unhelpful responses to customer inquiries.
  11. A group of experts who are experts at making customers feel like they are being taken advantage of.
  12. A department dedicated to ensuring customers never receive the service they were promised.
  13. A group of individuals trained in the art of making customers feel like they are being misled and deceived.
  14. An organization that exists to make customers feel like they are being ripped off and cheated.
  15. A team of customer service representatives who specialize in providing poor quality, unprofessional service.
  16. A group of experts who are experts at making customers feel like they are being ignored and mistreated.
  17. A department dedicated to ensuring customers never receive the satisfaction they desire.
  18. A group of individuals trained in the art of making customers feel like they are being treated unfairly and unjustly.
  19. An organization that exists to make customers feel like they are being taken for granted and disrespected.
  20. A team of customer service representatives who specialize in providing unhelpful, unsympathetic responses to customer complaints.

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Rob Tyrie
Rob Tyrie

Written by Rob Tyrie

Founder, Grey Swan Guild. CEO Ironstone Advisory: Serial Entrepreneur: Ideator, Thinker, Maker, Doer, Decider, Judge, Fan, Skeptic. Keeper of Libraries

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